Last updated: September 29, 2026
Processing time
In-stock orders ship within 4 business days after we receive them. Business days are Monday through Friday, excluding U.S. federal holidays. Orders received after 12:00 pm Eastern Time on Friday, or on a Saturday or Sunday, begin processing on the following Monday.
Engraved items
Laser-engraved orders ship within 7 to 10 business days after you approve the final proof by email, for in-stock items.
Where we ship
We ship to addresses in the United States and Puerto Rico. We do not ship locking folding knives to New York City. We may cancel and refund any order that we believe would be unlawful to deliver to its destination. Buyers are responsible for knowing the laws that apply where they live.
Shipping cost and tracking
Shipping charges are calculated and shown at checkout before you pay. When your order ships, we will email you a tracking number.
If your order is delayed
If we cannot ship your order within the time stated above, we will email you before that time. We will give you a new shipping date and the choice to either accept the delay or cancel your order for a full, prompt refund.
Address accuracy
Please check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect address.
Lost or damaged packages
If your package is lost, arrives damaged, or tracking shows it delivered but you did not receive it, email ad***@*********es.com as soon as possible with your order number and photos of any damage. If you purchased Route shipping protection at checkout, you can also file a claim directly with Route.
Questions
Email ad***@*********es.com.